At Dalea, we prioritize delivering high-quality products and a delightful shopping experience. We take great care to ensure that each piece meets our high standards before it reaches you. Due to the unique and personal nature of our items, we do not offer refunds. We encourage our customers to carefully consider their purchase and reach out to us with any questions or clarifications before making a final decision.

For ring purchases, we understand that finding the perfect fit can sometimes be challenging. If the size isn’t quite right, we are happy to offer an exchange for the correct size, provided the ring is returned to us in its original, unworn, and pristine condition. Please ensure that all tags and packaging are intact when making an exchange request. This exchange policy applies only to ring sizes, and we are unable to extend it to other types of jewelry.

Please note that all exchange requests must be made within 48 hours of receiving your order. We reserve the right to inspect the condition of the returned item to ensure it qualifies for an exchange. For further assistance or any questions regarding your purchase, feel free to contact our customer service team.